Refund policy

Last updated: October 26, 2026

Every order at Dsign Printing is printed to order with your own design, so returns work differently from a regular store. Please read this policy before placing your order.

Custom printed products

Because each item is made specifically for you, custom printed products (business cards, flyers, banners, signs, DTF and UV DTF transfers, apparel and all other personalized items) cannot be returned or exchanged for a change of mind, a wrong size or quantity chosen at checkout, or errors in artwork you supplied or approved.

When we will reprint or refund

We will reprint your order at no cost, or refund it, when the problem is on our side: the printed item does not match the artwork or proof you approved; the item has a clear production defect (misprint, wrong material, wrong size, poor cut, or a transfer that does not apply when our pressing instructions are followed); you received the wrong item or an incomplete order; or the package arrived damaged.

To request a reprint or refund, contact us within 7 days of delivery or pickup with your order number and clear photos of the problem. We may ask you to return the item or keep it for inspection. Approved refunds go back to the original payment method.

What is not covered

Spelling, grammar, layout, low-resolution images or color choices in artwork you supplied or approved; slight color differences between your screen and the printed product, and small trimming variations that are normal in professional printing; DTF transfers applied with the wrong temperature, pressure, time or garment; and carrier delays once the package has shipped.

Cancellations

You can cancel for a full refund until your order goes into production. Once printing has started, the order cannot be cancelled. Design services (logo design, digital artwork) are non-refundable once work has begun.

Contact

Email dsignnj@gmail.com, call +1 973-755-8434, or visit us at 29 Hensler Street, 1st Floor, Newark, NJ 07105 (Mon–Fri, 11am–5pm).